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Here you can browse, order and immediately download our guides.

 

Pandemic Preparation – The People Playbook

Pandemic Preparation – The People Playbook

€81.50
(Excl. 21% tax)
2020 IT Talent Trend Report

2020 IT Talent Trend Report

€69.98
(Excl. 21% tax)
Mitigate Key IT Employee Knowledge Loss

Mitigate Key IT Employee Knowledge Loss

€309.50
(Excl. 21% tax)
Lead Staff through Change

Lead Staff through Change

€69.98
(Excl. 21% tax)
Make the Case for Enterprise Business Analysis

Make the Case for Enterprise Business Analysis

€309.50
(Excl. 21% tax)
Select a Sourcing Partner for Your Development Team

Select a Sourcing Partner for Your Development Team

€309.50
(Excl. 21% tax)
Enterprise Storage Solution Considerations

Enterprise Storage Solution Considerations

€309.00
(Excl. 21% tax)
Understand the Difference Between Backups and Archives

Understand the Difference Between Backups and Archives

€309.00
(Excl. 21% tax)
Purchase Storage Without Buyer's Remorse

Purchase Storage Without Buyer's Remorse

€69.98
(Excl. 21% tax)
Establish an Effective Data Protection Plan

Establish an Effective Data Protection Plan

€69.98
(Excl. 21% tax)
Network Segmentation

Network Segmentation

€309.00
(Excl. 21% tax)
Enterprise Network Design Considerations

Enterprise Network Design Considerations

€309.00
(Excl. 21% tax)
Modernize the Network

Modernize the Network

€69.98
(Excl. 21% tax)
Develop an Availability and Capacity Management Plan

Develop an Availability and Capacity Management Plan

€69.98
(Excl. 21% tax)
Considerations to Optimize Container Management

Considerations to Optimize Container Management

€309.00
(Excl. 21% tax)
Consolidate Your Data Centers

Consolidate Your Data Centers

€69.98
(Excl. 21% tax)
Renovate the Data Center

Renovate the Data Center

€69.98
(Excl. 21% tax)
Build Better Workflows

Build Better Workflows

€309.00
(Excl. 21% tax)
Transition Projects Over to the Service Desk

Transition Projects Over to the Service Desk

€309.00
(Excl. 21% tax)
Take Action on Service Desk Customer Feedback

Take Action on Service Desk Customer Feedback

€309.00
(Excl. 21% tax)
Define Requirements for Outsourcing the Service Desk

Define Requirements for Outsourcing the Service Desk

€309.00
(Excl. 21% tax)
Improve Service Desk Ticket Queue Management

Improve Service Desk Ticket Queue Management

€309.00
(Excl. 21% tax)
Define Service Desk Metrics That Matter

Define Service Desk Metrics That Matter

€309.00
(Excl. 21% tax)
Staff the Service Desk to Meet Demand

Staff the Service Desk to Meet Demand

€81.50
(Excl. 21% tax)
Manage the Active Directory in the Service Desk

Manage the Active Directory in the Service Desk

€81.50
(Excl. 21% tax)
IT Service Management Selection Guide

IT Service Management Selection Guide

€81.50
(Excl. 21% tax)
Right-Size the Service Desk for Small Enterprise

Right-Size the Service Desk for Small Enterprise

€69.98
(Excl. 21% tax)
Build an ITSM Tool Implementation Plan

Build an ITSM Tool Implementation Plan

€69.98
(Excl. 21% tax)
Accelerate Your Automation Processes

Accelerate Your Automation Processes

€81.50
(Excl. 21% tax)
Deliver a Customer Service Training Program to Your IT Department

Deliver a Customer Service Training Program to Your IT Department

€81.50
(Excl. 21% tax)
Analyze Your Service Desk Ticket Data

Analyze Your Service Desk Ticket Data

€309.00
(Excl. 21% tax)
Incident Management for Small Enterprise

Incident Management for Small Enterprise

€81.50
(Excl. 21% tax)
Improve Service Desk Ticket Intake

Improve Service Desk Ticket Intake

€69.98
(Excl. 21% tax)
Design a VIP Experience for Your Service Desk

Design a VIP Experience for Your Service Desk

€309.00
(Excl. 21% tax)
Build a Service Desk Consolidation Strategy

Build a Service Desk Consolidation Strategy

€69.98
(Excl. 21% tax)
Optimize the Service Desk With a Shift-Left Strategy

Optimize the Service Desk With a Shift-Left Strategy

€81.50
(Excl. 21% tax)
Standardize the Service Desk

Standardize the Service Desk

€69.98
(Excl. 21% tax)
Build an IT Succession Plan

Build an IT Succession Plan

€69.98
(Excl. 21% tax)
Leadership Workshop Overview

Leadership Workshop Overview

€81.50
(Excl. 21% tax)
Leading Through Uncertainty Workshop Overview

Leading Through Uncertainty Workshop Overview

€81.50
(Excl. 21% tax)
Get Started With FinOps

Get Started With FinOps

€309.50
(Excl. 21% tax)
Considerations for a Hub and Spoke Model When Deploying Infrastructure in the Cloud

Considerations for a Hub and Spoke Model When Deploying Infrastructure in the Cloud

€309.50
(Excl. 21% tax)
Legacy Active Directory Environment

Legacy Active Directory Environment

€309.50
(Excl. 21% tax)
Develop a Cloud Testing Strategy for Today's Apps

Develop a Cloud Testing Strategy for Today's Apps

€69.98
(Excl. 21% tax)
Create a Game Plan to Implement Cloud Backup the Right Way

Create a Game Plan to Implement Cloud Backup the Right Way

€69.98
(Excl. 21% tax)
Document Your Cloud Strategy

Document Your Cloud Strategy

€81.50
(Excl. 21% tax)
Effectively Acquire Infrastructure Services

Effectively Acquire Infrastructure Services

€69.98
(Excl. 21% tax)
Passwordless Authentication

Passwordless Authentication

€309.50
(Excl. 21% tax)
Activate Your Augmented Reality Initiative

Activate Your Augmented Reality Initiative

€69.98
(Excl. 21% tax)
Align Projects With the IT Change Lifecycle

Align Projects With the IT Change Lifecycle

€309.50
(Excl. 21% tax)
Build a Continual Improvement Program

Build a Continual Improvement Program

€69.98
(Excl. 21% tax)
Design Your Cloud Operations

Design Your Cloud Operations

€309.50
(Excl. 21% tax)
Engineer Your Event Management Process

Engineer Your Event Management Process

€309.50
(Excl. 21% tax)
Take Control of Infrastructure and Operations Metrics

Take Control of Infrastructure and Operations Metrics

€69.98
(Excl. 21% tax)
Govern Shared Services

Govern Shared Services

€69.98
(Excl. 21% tax)
Reduce Manual Repetitive Work With IT Automation

Reduce Manual Repetitive Work With IT Automation

€81.50
(Excl. 21% tax)
Next-Generation InfraOps

Next-Generation InfraOps

€309.50
(Excl. 21% tax)
Implement Infrastructure Shared Services

Implement Infrastructure Shared Services

€69.98
(Excl. 21% tax)
Improve IT-Business Alignment Through an Internal SLA

Improve IT-Business Alignment Through an Internal SLA

€69.98
(Excl. 21% tax)
Improve IT Operations With AI and ML

Improve IT Operations With AI and ML

€69.98
(Excl. 21% tax)
Stabilize Release and Deployment Management

Stabilize Release and Deployment Management

€69.98
(Excl. 21% tax)
Develop Infrastructure & Operations Policies and Procedures

Develop Infrastructure & Operations Policies and Procedures

€69.98
(Excl. 21% tax)
Develop an IT Infrastructure Services Playbook

Develop an IT Infrastructure Services Playbook

€69.98
(Excl. 21% tax)
Improve Incident and Problem Management

Improve Incident and Problem Management

€69.98
(Excl. 21% tax)
Optimize the IT Operations Center

Optimize the IT Operations Center

€69.98
(Excl. 21% tax)
Define Your Cloud Vision

Define Your Cloud Vision

€69.98
(Excl. 21% tax)
Make Sense of Strategic Portfolio Management

Make Sense of Strategic Portfolio Management

€309.50
(Excl. 21% tax)
Demystify the New PMBOK Guide and PMI Certifications

Demystify the New PMBOK Guide and PMI Certifications

€309.50
(Excl. 21% tax)
Drive Business Value With a Right-Sized Project Gating Process

Drive Business Value With a Right-Sized Project Gating Process

€81.50
(Excl. 21% tax)
Bring Visibility to Your Day-to-Day Projects

Bring Visibility to Your Day-to-Day Projects

€81.50
(Excl. 21% tax)
Get Started With IT Project Portfolio Management

Get Started With IT Project Portfolio Management

€81.50
(Excl. 21% tax)
Audit the Project Portfolio

Audit the Project Portfolio

€69.98
(Excl. 21% tax)
Unify a Mixed Methodology Portfolio

Unify a Mixed Methodology Portfolio

€69.98
(Excl. 21% tax)
Select and Implement an IT PPM Solution

Select and Implement an IT PPM Solution

€69.98
(Excl. 21% tax)
Tame the Project Backlog

Tame the Project Backlog

€69.98
(Excl. 21% tax)
Enhance PPM Dashboards and Reports

Enhance PPM Dashboards and Reports

€69.98
(Excl. 21% tax)
Prepare to Successfully Deploy PPM Software

Prepare to Successfully Deploy PPM Software

€69.98
(Excl. 21% tax)
Grow Your Own PPM Solution

Grow Your Own PPM Solution

€69.98
(Excl. 21% tax)
Establish Realistic IT Resource Management Practices

Establish Realistic IT Resource Management Practices

€69.98
(Excl. 21% tax)
Refine Your Estimation Practices With Top-Down Allocations

Refine Your Estimation Practices With Top-Down Allocations

€69.98
(Excl. 21% tax)
Optimize IT Project Intake, Approval, and Prioritization

Optimize IT Project Intake, Approval, and Prioritization

€69.98
(Excl. 21% tax)
Maintain an Organized Portfolio

Maintain an Organized Portfolio

€69.98
(Excl. 21% tax)
Measure IT Project Value

Measure IT Project Value

€69.98
(Excl. 21% tax)
Implement and Mature Your User Experience Design Practice

Implement and Mature Your User Experience Design Practice

€81.50
(Excl. 21% tax)
Effective IT Communications

Effective IT Communications

€309.50
(Excl. 21% tax)
Communicate Any IT Initiative

Communicate Any IT Initiative

€309.50
(Excl. 21% tax)
Start Making Data-Driven People Decisions

Start Making Data-Driven People Decisions

€81.50
(Excl. 21% tax)
Take Control of Cloud Costs on Microsoft Azure

Take Control of Cloud Costs on Microsoft Azure

€81.50
(Excl. 21% tax)
Take Control of Cloud Costs on AWS

Take Control of Cloud Costs on AWS

€81.50
(Excl. 21% tax)
Tech Trend Update: If Contact Tracing Then Distributed Trust

Tech Trend Update: If Contact Tracing Then Distributed Trust

€81.50
(Excl. 21% tax)
Responsibly Resume IT Operations in the Office

Responsibly Resume IT Operations in the Office

€81.50
(Excl. 21% tax)
Prepare Your Organization to Successfully Embrace the “New Normal”

Prepare Your Organization to Successfully Embrace the “New Normal”

€81.50
(Excl. 21% tax)
Execute an Emergency Remote Work Plan

Execute an Emergency Remote Work Plan

€81.50
(Excl. 21% tax)
Develop a COVID-19 Pandemic Response Plan

Develop a COVID-19 Pandemic Response Plan

€81.50
(Excl. 21% tax)
10 Secrets for Successful Disaster Recovery in the Cloud

10 Secrets for Successful Disaster Recovery in the Cloud

€69.98
(Excl. 21% tax)
First 30 Days Pandemic Response Plan

First 30 Days Pandemic Response Plan

€81.50
(Excl. 21% tax)
Document and Maintain Your Disaster Recovery Plan

Document and Maintain Your Disaster Recovery Plan

€69.98
(Excl. 21% tax)
Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind

Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind

€69.98
(Excl. 21% tax)
Implement Crisis Management Best Practices

Implement Crisis Management Best Practices

€69.98
(Excl. 21% tax)
Take a Realistic Approach to Disaster Recovery Testing

Take a Realistic Approach to Disaster Recovery Testing

€69.98
(Excl. 21% tax)

 

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IT Risk Management · IT Leadership & Strategy implementation · Operational Management · Service Delivery · Organizational Management · Process Improvements · ITIL, CORM, Agile · Cost Control · Business Process Analysis · Technology Development · Project Implementation · International Coordination · In & Outsourcing · Customer Care · Multilingual: Dutch, English, French, German, Japanese · Entrepreneur
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