Useful service metrics allow you to:
Which translates back to:
Better customer satisfaction because you measure what matters for customers and the business show accesslevels="guest"}
Besides the small introduction, subscribers and consulting clients within this management domain have access to:
Identify the appropriate metrics based on desired service outcome and stakeholder needs
Present the right metrics in a way your stakeholders find the most exciting and engaging.
Start with a small subset of defined service metrics and validate that they trigger the desired behavior. Refine as needed.
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