Manage the Active Directory in the Service Desk Research & Tools
Start here – read the Executive Brief
Read our concise Executive Brief to find out why
you should manage your Active Directory in the service desk, review Info-Tech’s
methodology, and understand the four ways we can support you in completing this
project.
Besides the small introduction, subscribers and consulting clients within this management domain have access to:
1. Maintain your Active Directory with clean data
Building and maintaining your Active Directory does not have to be difficult. Standardized organization and monitoring with the proper metrics help you keep your data accurate and up to date.
- Active Directory Standard Operating Procedure
- Active Directory Metrics Tool
2. Structure your service desk Active Directory processes
Build a comprehensive Active Directory workflow library for service desk technicians to follow.
- Active Directory Process Workflows (Visio)
- Active Directory Process Workflows (PDF)