- Service delivery teams do not measure, or have difficulty demonstrating, the value they provide.
- There is a lack of continuous improvement.
- There is low morale within the IT teams leading to low productivity.
Our Advice
Critical Insight
- Create a problem-solving culture. Frequent problem solving is the differentiator between sustaining Lean or falling back to old management methods.
- Commit to employee growth. Empower teams to problem solve and multiply your organizational effectiveness.
Impact and Result
- Apply Lean management principles to IT to create alignment and transparency and drive continuous improvement and customer value.
- Implement huddles and visual management.
- Build team capabilities.
- Focus on customer value.
- Use metrics and data to make better decisions.
- Systematically solve problems and improve performance.
- Develop an operating rhythm to promote adherence to Lean.
Implement Lean Management Practices That Work Research & Tools
Start here – read the Executive Brief
Read our concise Executive Brief to find out how a Lean management system can help you increase transparency, demonstrate value, engage your teams and customers, continuously improve, and create alignment.Besides the small introduction, subscribers and consulting clients within this management domain have access to:
- Implement Lean Management Practices That Work – Phases 1-4
1. Understand Lean concepts
Understand what a Lean management system is, review Lean philosophies, and examine simple Lean tools and activities.
- Implement Lean Management Practices That Work – Phase 1: Understand Lean Concepts
- Lean Management Education Deck
2. Determine the scope of your implementation
Understand the implications of the scope of your Lean management program.
- Implement Lean Management Practices That Work – Phase 2: Determine the Scope of Your Implementation
- Lean Management Scoping Tool
3. Design huddle board
Examine the sections and content to include in your huddle board design.
- Implement Lean Management Practices That Work – Phase 3: Design Huddle Board
- Lean Management Huddle Board Template
4. Design Leader Standard Work and operating rhythm
Determine the actions required by leaders and the operating rhythm.
- Implement Lean Management Practices That Work – Phase 4: Design Leader Standard Work and Operating Rhythm
- Leader Standard Work Tracking Template
Workshop: Implement Lean Management Practices That Work
Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
1 Understand Lean Concepts
The Purpose
Understand Lean management.
Key Benefits Achieved
Gain a common understanding of Lean management, the Lean management thought model, Lean philosophies, huddles, visual management, team growth, and voice of customer.
Activities
1.1 Define Lean management in your organization.
1.2 Create training materials.
Outputs
Lean management definition
Customized training materials
2 Understand Lean Concepts (Continued) and Determine Scope
The Purpose
Understand Lean management.
Determine the scope of your program.
Key Benefits Achieved
Understand metrics and performance review.
Understand problem identification and continuous improvement.
Understand Kanban.
Understand Leader Standard Work.
Define the scope of the Lean management program.
Activities
2.1 Develop example operational metrics
2.2 Simulate problem section.
2.3 Simulate Kanban.
2.4 Build scoping tool.
Outputs
Understand how to use operational metrics
Understand problem identification
Understand Kanban/daily tasks section
Defined scope for your program
3 Huddle Board Design and Huddle Facilitation Coaching
The Purpose
Design the sections and content for your huddle board.
Key Benefits Achieved
Initial huddle board design.
Activities
3.1 Design and build each section in your huddle board.
3.2 Simulate coaching conversations.
Outputs
Initial huddle board design
Understanding of how to conduct a huddle
4 Design and Build Leader Standard Work
The Purpose
Design your Leader Standard Work activities.
Develop a schedule for executing Leader Standard Work.
Key Benefits Achieved
Standard activities identified and documented.
Sample schedule developed.
Activities
4.1 Identify standard activities for leaders.
4.2 Develop a schedule for executing Leader Standard Work.
Outputs
Leader Standard Work activities documented
Initial schedule for Leader Standard Work activities