- According to Info-Tech research, 74% of our clients feel that IT quality management is an important process, however, only 15% said they actually had effective quality management.
- IT is required to deliver high quality projects and services, but if CIOs are ineffective at quality management, how can IT deliver?
- Rather than disturb the status quo with holistic quality initiatives, heads of IT leave quality in the hands of process owners, functional areas, and other segmented facets of the department.
- CIOs are facing greater pressures to be innovative, agile, and cost-effective, but cannot do so without stable operations, an accountable staff base, and business support; all of which are achieved by high IT quality.
Our Advice
Critical Insight
- Quality management needs more attention that it’s typically getting. It’s not going to happen randomly; you must take action to see results.
- Quality must be holistic. Centralized accountability will align inconsistencies in quality and refocus IT towards a common goal.
- Accountability is the key to quality. Clearly defined roles and responsibilities will put your staff on the hook for quality outcomes.
Impact and Result
- Shift your mindset to the positive implications of high quality. Info-Tech’s quality management methodology will promote innovation, agility, lower costs, and improved operations.
- We will help you develop a fully functional quality management program in four easy steps:
- Position your program as a group to encourage buy-in and unite IT around a common quality vision. Enact a center of excellence to build, support, and monitor the program.
- Build flexible program requirements that will be adapted for a fit-to-purpose solution.
- Implement the program using change management techniques to alleviate challenges and improve adoption.
- Operate the program with a focus on continual improvement to ensure that your IT department continues to deliver high quality projects and services as stakeholder needs change.
Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program Research & Tools
Start here – read the Executive Brief
Understand why Info-Tech’s unique approach to quality management can fix a variety of IT issues and understand the four ways we can support you in building a quality management program designed just for you.Besides the small introduction, subscribers and consulting clients within this management domain have access to:
- Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phases 1-4
1. Position the program
Hold a positioning working session to focus the program around business needs, create solid targets, and create quality champions to get the job done.
- Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 1: Position the Quality Program
- Quality Management Program Charter
- Quality Management Capability Assessment and Planning Tool
- Quality Management Roadmap
2. Build the program
Build program requirements and design standard templates that will unite IT quality.
- Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 2: Build a Quality Program
- Quality Management Quality Plan Template
- Quality Management Review Template
- Quality Management Dashboard Template
3. Implement the program
Evaluate the readiness of the department for change and launch the program at the right time and in the right way to transform IT quality.
- Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 3: Implement the Quality Program
- Quality Management Communication Plan Template
- Quality Management Readiness Assessment Template
4. Operate the program
Facilitate the success of key IT practice areas by operating the Center of Excellence to support the key IT practice areas’ quality initiatives.
- Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 4: Operate the Quality Program
- Quality Management User Satisfaction Survey
- Quality Management Practice Area Assessment and Planning Tool
- Quality Management Capability Improvement Plan
Workshop: Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program
Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
1 Position Your Program
The Purpose
Create a quality center of excellence to lead and support quality initiatives.
Position your quality program to meet the needs of your business.
Develop clear targets and create a roadmap to achieve your vision.
Key Benefits Achieved
Defined Center of Excellence roles & responsibilities.
A firm vision for your program with clearly outlined targets.
A plan for improvements to show dedication to the program and create accountability.
Activities
1.1 Identify current quality maturity.
1.2 Craft vision and mission.
1.3 Define scope.
1.4 Determine goals and objectives.
1.5 Specify metrics and critical success factors.
1.6 Develop quality principles.
1.7 Create action plan.
Outputs
Completed Maturity Assessment
Completed Project Charter
Completed Quality Roadmap
2 Build Your Program
The Purpose
Build the requirements for the quality program, including outputs for quality planning, quality assurance, quality control, and quality improvement.
Key Benefits Achieved
Defined standards for the quality program.
General templates to be used to unify quality throughout IT.
Activities
2.1 Define quality policy, procedures, and guidelines.
2.2 Define your standard Quality Plan.
2.3 Define your standard Quality Review Document.
2.4 Develop your Standard Quality Management Dashboard.
Outputs
Quality Policy
Standard Quality Plan Template
Standard Quality Review Template
Standard Quality Dashboard
3 Implement Your Program
The Purpose
Launch the program and begin quality improvement.
Key Benefits Achieved
Perform a readiness assessment to ensure your organization is ready to launch its quality program.
Create a communication plan to ensure constant and consistent communication throughout implementation.
Activities
3.1 Assess organizational readiness.
3.2 Create a communication plan.
Outputs
Completed Readiness Assessment
Completed Communication Plan
4 Operate Your Program
The Purpose
Have the Center of Excellence facilitate the roll-out of the quality program in your key practice areas.
Initiate ongoing monitoring and reporting processes to enable continuous improvement.
Key Benefits Achieved
Quality plans for each practice area aligned with the overall quality program.
Periodic quality reviews to ensure plans are being acted upon.
Methodology for implementing corrective measures to ensure quality expectations are met.
Activities
4.1 Perform a quality management satisfaction survey.
4.2 Complete a practice area assessment.
4.3 Facilitate the creation of practice area quality plans.
4.4 Populate quality dashboards.
4.5 Perform quality review(s).
4.6 Address issues with corrective and preventative measures.
4.7 Devise a plan for improvement.
4.8 Report on quality outcomes.
Outputs
Completed Satisfaction Surveys
Practice Area Assessments
Quality Plans (for each practice area)
Quality Reviews (for each practice area)
Quality Improvement Plan