- In IT, high turnover and sub-optimized productivity can have huge impacts on IT’s ability to execute SLAs, complete projects on time, and maintain operations effectively.
- With record low unemployment rates in IT, retaining top employees and keeping them motivated in their jobs has never been more critical.
Our Advice
Critical Insight
- One bad experience can cost you your top employee. Engagement is the sum total of the day-to-day experiences your employees have with your company.
- Engagement, not pay, drives results. Engagement is key to your team's productivity and ability to retain top talent. Approach it systematically to learn what really drives your team.
- It’s time for leadership to step up. As the CIO, it’s up to you to take ownership of your team’s engagement.
Impact and Result
- Info-Tech tools and guidance will help you initiate an effective conversation with your team around engagement, and avoid common pitfalls in implementing engagement initiatives.
- Monitoring employee experience continuously using the Employee Experience Monitor enables you to take a data-driven approach to evaluating the success of your engagement initiatives.
Monitor IT Employee Experience Research & Tools
Start here – read the Executive Brief
Read our concise Executive Brief to find out why you should focus on employee experience to improve engagement in IT, review Info-Tech’s methodology, and understand how our tools will help you construct an effective employee engagement program.Besides the small introduction, subscribers and consulting clients within this management domain have access to:
- Monitor IT Employee Experience – Phases 1-3
1. Start monitoring employee experience
Plan out your employee engagement program and launch the Employee Experience Monitor survey for your team.
- Drive IT Performance by Monitoring Employee Experience – Phase 1: Start Monitoring Employee Experience
- None
- None
- EXM Setup Guide
- EXM Training Guide for Managers
- None
- EXM Communication Template
2. Analyze results and ideate solutions
Interpret your Employee Experience Monitor results, understand what they mean in the context of your team, and involve your staff in brainstorming engagement initiatives.
- Drive IT Performance by Monitoring Employee Experience – Phase 2: Analyze Results and Ideate Solutions
- EXM Focus Group Facilitation Guide
- Focus Group Facilitation Guide Driver Definitions
3. Select and implement engagement initiatives
Select engagement initiatives for maximal impact, create an action plan, and establish open and ongoing communication about engagement with your team.
- Drive IT Performance by Monitoring Employee Experience – Phase 3: Measure and Communicate Results
- Engagement Progress One-Pager
Workshop: Monitor IT Employee Experience
Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
1 Launch the EXM
The Purpose
Set up the EXM and collect a few months of data to build on during the workshop.
Key Benefits Achieved
Arm yourself with an index of employee experience and candid feedback from your team to use as a starting point for your engagement program.
Activities
1.1 Identify EXM use case.
1.2 Identify engagement program goals and obstacles.
1.3 Launch EXM.
Outputs
Defined engagement goals.
EXM online dashboard with three months of results.
2 Explore Engagement
The Purpose
To understand the current state of engagement and prepare to discuss the drivers behind it with your staff.
Key Benefits Achieved
Empower your leadership team to take charge of their own team's engagement.
Activities
2.1 Review EXM results to understand employee experience.
2.2 Finalize focus group agendas.
2.3 Train managers.
Outputs
Customized focus group agendas.
3 Hold Employee Focus Groups
The Purpose
Establish an open dialogue with your staff to understand what drives their engagement.
Key Benefits Achieved
Understand where in your team’s experience you can make the most impact as an IT leader.
Activities
3.1 Identify priority drivers.
3.2 Identify engagement KPIs.
3.3 Brainstorm engagement initiatives.
3.4 Vote on initiatives within teams.
Outputs
Summary of focus groups results
Identified engagement initiatives.
4 Select and Plan Initiatives
The Purpose
Learn the characteristics of successful engagement initiatives and build execution plans for each.
Key Benefits Achieved
Choose initiatives with the greatest impact on your team’s engagement, and ensure you have the necessary resources for success.
Activities
4.1 Select engagement initiatives with IT leadership.
4.2 Discuss and decide on the top five engagement initiatives.
4.3 Create initiative project plans.
4.4 Build detailed project plans.
4.5 Present project plans.
Outputs
Engagement project plans.