Provide better end-user device support to a remote workforce:
- Remain compliant while purchasing, deploying, supporting, and decommissioning devices.
- Save time and resources during device deployment while providing a high-quality experience to remote end users.
- Build a set of capabilities that will let you support different use cases.
Our Advice
Critical Insight
- Zero-touch is more than just deployment. This is more difficult than turning on a tool and provisioning new devices to end users.
- Consider the entire user experience and device lifecycle to show value to the organization. Don’t forget that you will eventually need to touch the device.
Impact and Result
Approach zero-touch provisioning and patching from the end user’s experience:
- Align your zero-touch approach with stakeholder priorities and larger IT strategies.
- Build your zero-touch provisioning and patching plan from both the asset lifecycle and the end-user perspective to take a holistic approach that emphasizes customer service.
- Tailor deployment plans to more easily scope and resource deployment projects.
Simplify Remote Deployment With Zero-Touch Provisioning Research & Tools
Start here – read the Executive Brief
Read our concise Executive
Brief to find out why you should adopt zero-touch provisioning, review Info-Tech’s methodology, and understand the four ways we can
support you in completing this project.
Besides the small introduction, subscribers and consulting clients within this management domain have access to:
1. Design the zero-touch experience
Design the user’s experience and build a vision to direct your zero-touch provisioning project. Update your ITAM practices to reflect the new experience.
- Zero-Touch Provisioning and Support Plan
- HAM Process Workflows (Visio)
- HAM Process Workflows (PDF)
- End-User Device Management Standard Operating Procedure
2. Update device management, provisioning, and patching
Leverage new tools to manage remote endpoints, keep those devices patched, and allow users to get the apps they need to work.
3. Build a roadmap and communication plan
Create
a roadmap for migrating to zero-touch provisioning.