Besides the small introduction, subscribers and consulting clients within this management domain have access to:
Evaluate the infrastructure requirements and the ability to undergo modernization from legacy technology.
Build and document a formal set of business requirements using Info-Tech's pre-populated template after identifying stakeholders, aligning business and user needs, and evaluating deployment options.
Draft an RFP for a UC solution and gain project approval using Info-Tech’s executive presentation deck.
Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Identify pain points.
Build a skills inventory.
Define and rationalize template configuration needs.
Define standard service requests and map workflow.
Discuss/examine site type(s) and existing technology.
Determine network state and readiness.
IT skills & process understanding.
Documentation reflecting communications infrastructure.
Reviewed network readiness.
Completed current state analysis.
1.1 Build a skills inventory.
1.2 Document move, add, change, delete (MACD) processes.
1.3 List relevant communications and collaboration technologies.
1.4 Review network readiness checklist.
Clearly documented understanding of available skills
Documented process maps
Complete list of relevant communications and collaboration technologies
Completed readiness checklist
Hold focus group meeting.
Define business needs and goals.
Define solution options.
Evaluate options.
Discuss business value and readiness for each option.
Completed value and readiness assessment.
Current targets for service and deployment models.
2.1 Conduct internal focus group.
2.2 Align business needs and goals.
2.3 Evaluate deployment options.
Understanding of user needs, wants, and satisfaction with current solution
Assessment of business needs and goals
Understanding of potential future-state solution options
Identify gaps.
Examine and evaluate ways to remedy gaps.
Determine specific business requirements and introduce draft of business requirements document.
Completed description of future state.
Identification of gaps.
Identification of key business requirements.
3.1 Identify gaps and brainstorm gap remedies.
3.2 Complete business requirements document.
Well-defined gaps and remedies
List of specific business requirements
Introduce Unified Communications Solution RFP Template.
Develop statement of work (SOW).
Document technical requirements.
Complete cost-benefit analysis.
Unified Communications RFP.
Documented technical requirements.
4.1 Draft RFP (SOW, tech requirements, etc.).
4.2 Conduct cost-benefit analysis.
Ready to release RFP
Completed cost-benefit analysis