Build a Chatbot Proof of Concept
- Implement a chatbot proof of concept mapped to business needs.
- Scale up customer service delivery in a cost-effective manner.
- Objectively measure the success of the chatbot proof of concept with metrics-based data.
- Choose the ticket categories to build during your chatbot proof of concept.
Our Advice
Critical Insight
- Build your chatbot to create business value. Whether it is increasing service or resource efficiency, keep the goal of value in mind when making decisions with your proof of concept.
Impact and Result
- When implemented effectively, chatbots can help save costs, generate new revenue, and ultimately increase customer satisfaction for both external- and internal-facing customers.
Build a Chatbot Proof of Concept Research & Tools
Start here – read the Executive Brief
Read our concise Executive Brief to find out why you should build a chatbot proof of concept, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.Besides the small introduction, subscribers and consulting clients within this management domain have access to:
- Build a Chatbot Proof of Concept – Phases 1-3
1. Form your chatbot strategy
Build action-based metrics to measure the success of your chatbot proof of concept.
- Chatbot ROI Calculator
- Chatbot POC Metrics Tool
2. Build your chatbot foundation
Put business value first to architect your chatbot before implementation.
- Chatbot Conversation Tree Library (Visio)
- Chatbot Conversation Tree Library (PDF)
3. Continually improve your chatbot
Continue to grow your chatbot beyond the proof of concept.
- Chatbot POC RACI
- Chatbot POC Implementation Roadmap
- Chatbot POC Communication Plan
Workshop: Build a Chatbot Proof of Concept
Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
1 Build Your Strategy
The Purpose
Build your strategy.
Key Benefits Achieved
Calculate your chatbot’s ROI to determine its success.
Organize your chatbot proof of concept (POC) metrics to keep the project on track.
Objectively choose chatbot ticket categories.
Activities
1.1 Customize your chatbot ROI calculator.
1.2 Choose your proof of concept ticket categories.
1.3 Design chatbot metrics to measure success.
Outputs
Chatbot ROI Calculator
Chatbot POC Implementation Roadmap
Chatbot POC Metrics Tool
2 Architect Your Chatbot
The Purpose
Architect your chatbot.
Key Benefits Achieved
Design your integrations with business value in mind.
Begin building chatbot decision trees.
Activities
2.1 List and map your chatbot integrations.
2.2 Build your conversation tree library.
Outputs
Chatbot Integration Map
Chatbot Conversation Tree Library
3 Architect Your Chatbot Conversations
The Purpose
Architect your chatbot conversations.
Key Benefits Achieved
Detail your chatbot conversations in the decision trees.
Activities
3.1 Build your conversation tree library.
Outputs
Chatbot Conversation Tree Library
4 Continually Grow Your Chatbot
The Purpose
Continually grow your chatbot.
Key Benefits Achieved
Identify talent for chatbot support.
Create an implementation plan.
Activities
4.1 Outline the support responsibilities for your chatbot.
4.2 Build a communication plan.
Outputs
Chatbot POC RACI
Chatbot POC Communication Plan