The challenges posed by the virus are compounded by the fact that consumer expectations for strong service delivery remain high:
Besides the small introduction, subscribers and consulting clients within this management domain have access to:
Create a consolidated, updated view of your current customer experience management strategy and identify which elements can be capitalized on to dampen the impact of COVID-19 and which elements are vulnerabilities that the pandemic may threaten to exacerbate.
Create a roadmap of business and technology initiatives through the lens of customer experience management that can be used to help your organization protect its revenue, maintain customer engagement, and enhance its brand integrity.