Agile and Service Management are not necessarily at odds; find the integration points to solve specific problems.
Besides the small introduction, subscribers and consulting clients within this management domain have access to:
Understand how service management integrates with Agile software development practices, and how to solve the most common challenges to work efficiently and deliver business value.
Use this tool to identify your stakeholders to engage when working on the service management integration.
Use this tool to identify which of your current practices might already be aligned with Agile mindset and which might need adjustment. Identify integration challenges with the current service management practices.
Many organizations believe that once they have implemented Agile that they no longer need any service management framework, like ITIL. They see service management as "old" and a roadblock to deliver products and services quickly. The culture clash is obvious, and it is the most common challenge people face when trying to integrate Agile and service management. However, it is not the only challenge. Agile methodologies are focused on optimized delivery. However, what happens after delivery is often overlooked. Operations may not receive proper communication or documentation, and processes are cumbersome or non-existent. This is a huge paradox if an organization is trying to become nimbler. You need to find ways to integrate your Agile practices with your existing Service Management processes.
Renata Lopes
Senior Research Analyst
Organizational Transformation Practice
Info-Tech Research Group
Agile and Service Management are not necessarily at odds Find the integration points to solve specific problems.
46% of respondents identified inconsistent processes and practices across teams as a challenge.
Source: Digital.ai, 2021
43% of respondents identified Culture clashes as a challenge.
Source: Digital.ai, 2021
Agile development is an umbrella term for several iterative and incremental development methodologies to develop products.
In order to achieve Agile development, organizations will adopt frameworks and methodologies like Scaled Agile Framework (SAFe), Scrum, Large Scaled Scrum (LeSS), DevOps, Spotify Way of Working (WoW), etc.