Besides the small introduction, subscribers and consulting clients within this management domain have access to:
Understand the components of agility and what the optimal states are for service management agility.
Determine the current state of agility in the service management practice.
Create a roadmap for service management agility and present it to key stakeholders to obtain their support.
Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Understand agility and how it can complement service management.
Understand how the components of culture, structure, processes, and resources enable agility in service management.
Clear understanding of Agile principles.
Identifying opportunities for agility.
Understanding of how Agile principles align with service management.
1.1 Understand agility.
1.2 Understand how Agile methodologies can complement service management through culture, structure, processes, and resources.
Summary of Agile principles.
Summary of optimal components in culture, structure, processes, and resources that enable agility.
Assess your current organizational agility with respect to culture, structure, processes, and resources.
Identify your agility strengths and weaknesses with the agility score.
Understand your organization’s current enablers and constraints for agility.
Have metrics to identify strengths or weaknesses in culture, structure, processes, and resources.
2.1 Complete an agility assessment.
Assessment score of current state of agility.
Determine the gaps between the current and optimal states for agility.
Create a roadmap for service management agility.
Create a stakeholders presentation.
Have a completed custom roadmap that will help build sustainable agility into your service management practice.
Present the roadmap to key stakeholders to communicate your plans and get organizational buy-in.
3.1 Create a custom roadmap for service management agility.
3.2 Create a stakeholders presentation on service management agility.
Completed roadmap for service management agility.
Completed stakeholders presentation on service management agility.