Besides the small introduction, subscribers and consulting clients within this management domain have access to:
The focus of this phase is on revealing what designers do during the activity of designing, and on building an understanding of the nature of design ability. We will formally examine the many definitions of design thinking from experts in this field. At the core of this phase are several case studies that illuminate the various aspects of design thinking.
This phase will illustrate the relevance of design in strategy formulation and in service-design. At the core of this phase are several case studies that illuminate these aspects of design thinking. We will also identify the trends impacting your organization and establish a baseline of user-experience with the journeys orchestrated by your organization.
The focus of this phase is to:
Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
The focus of this module is on revealing what designers do during the activity of designing, and on building an understanding of the nature of design ability. We will also review the report on the design-centricity of your organization and subsequently, earmark the areas for improvement.
An intimate understanding of the design thinking
An assessment of design-centricity of your organization and identification of areas for improvement
1.1 Discuss case studies on how designers think and work
1.2 Define design thinking
1.3 Review report from Info-Tech’s diagnostic: How design-centric is your organization?
1.4 Earmark areas for improvement to raise the design-centricity of your organization
Report from Info-Tech’s diagnostic: ‘How design-centric is your organization?’ with identified areas for improvement.
In this module, we will discuss the relevance of design in strategy formulation and service design. At the core of this module are several case studies that illuminate these aspects of design thinking. We will also identify the trends impacting your organization. We will establish a baseline of user experience with the journeys orchestrated by your organization.
An in-depth understanding of the relevance of design in strategy formulation and service design
An understanding of the trends that impact your organization
A taxonomy of critical customer journeys and a baseline of customers’ satisfaction with those
2.1 Discuss relevance of design in strategy through case studies
2.2 Articulate trends that impact your organization
2.3 Discuss service design through case studies
2.4 Identify critical customer journeys and baseline customers’ satisfaction with those
2.5 Run a simulation of design in practice
Trends that impact your organization.
Taxonomy of critical customer journeys and a baseline of customers’ satisfaction with those.
The focus of this module is to define an approach for a design program that suits your organization’s specific goals and culture.
An approach for the design program in your organization. This includes aspects of the design program such as its objectives and measures, its model (one of the five archetypes or a hybrid one), and its governance.
3.1 Identify objectives and key measures for your design thinking program
3.2 Structure your program after reviewing five main archetypes of a design program
3.3 Balance between incremental and disruptive innovation
3.4 Review best practices of a design organization
An approach for your design thinking program: objectives and key measures; structure of the program, etc.