Deliver a Customer Service Training Program to Your IT Department Research & Tools
Start here – read the Executive Brief
Read our concise
Executive Brief to find out why you should deliver customer service training to
your team, review Info-Tech’s methodology, and understand the four ways we can
support you in completing this project.
Besides the small introduction, subscribers and consulting clients within this management domain have access to:
- Deliver a Customer Service Training Program to Your IT Department – Executive Brief
- Deliver a Customer Service Training Program to Your IT Department Storyboard
1. Deliver customer service training to your IT team
Understand the importance of customer service training, then deliver Info-Tech's training program to your IT team.
- Customer Service Training for the Service Desk – Training Deck
- Customer Focus Competency Worksheet
- Cheat Sheet: Service Desk Communication
- Cheat Sheet: Service Desk Written Communication