Besides the small introduction, subscribers and consulting clients within this management domain have access to:
Build action-based metrics to measure the success of your chatbot proof of concept.
Put business value first to architect your chatbot before implementation.
Continue to grow your chatbot beyond the proof of concept.
Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Build your strategy.
Calculate your chatbot’s ROI to determine its success.
Organize your chatbot proof of concept (POC) metrics to keep the project on track.
Objectively choose chatbot ticket categories.
1.1 Customize your chatbot ROI calculator.
1.2 Choose your proof of concept ticket categories.
1.3 Design chatbot metrics to measure success.
Chatbot ROI Calculator
Chatbot POC Implementation Roadmap
Chatbot POC Metrics Tool
Architect your chatbot.
Design your integrations with business value in mind.
Begin building chatbot decision trees.
2.1 List and map your chatbot integrations.
2.2 Build your conversation tree library.
Chatbot Integration Map
Chatbot Conversation Tree Library
Architect your chatbot conversations.
Detail your chatbot conversations in the decision trees.
3.1 Build your conversation tree library.
Chatbot Conversation Tree Library
Continually grow your chatbot.
Identify talent for chatbot support.
Create an implementation plan.
4.1 Outline the support responsibilities for your chatbot.
4.2 Build a communication plan.
Chatbot POC RACI
Chatbot POC Communication Plan