Work-from-anywhere isn’t going anywhere. IT Infrastructure & Operations needs to:
- Rebuild trust in the stability of IT infrastructure and operations.
- Identify gaps created from the COVID-19 rush to remote work.
- Identify how IT can better support remote workers.
IT went through an initial crunch to enable remote work. It’s time to be proactive and learn from our mistakes.
Our Advice
Critical Insight
- The nature of work has fundamentally changed. IT departments must ensure service continuity, not for how the company worked in 2019, but how the company is working now and will be working tomorrow.
- Revisit the basics. Don’t focus on becoming an innovator until you have improved network access, app access, file access, and collaboration tools.
- Aim for near-term innovation. Once you’re a trusted operator, become a business partner by directly empowering end users at home and in the office.
Impact and Result
Build a work-from-anywhere strategy that resonates with the business.
- Strengthen the foundations of collaboration tools, app access, file access, network access, and endpoint standards.
- Explore opportunities to strengthen IT operations.
- Proactively help the business through employee experience monitoring and facilities optimization.
Stabilize Infrastructure & Operations During Work-From-Anywhere Research & Tools
Start here – read the Executive Brief
Read our concise Executive Brief to find out why you should build a strategy for improving how well IT infrastructure and operations support work-from-anywhere, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.Besides the small introduction, subscribers and consulting clients within this management domain have access to:
- Stabilize Infrastructure & Operations During Work-From-Anywhere – Phases 1-3
- Work-From-Anywhere Strategy Template
- Work-From-Anywhere Value Proposition Template
- Work-From-Anywhere Capability Assessment
1. Stabilize IT infrastructure
Ensure your fundamentals are solid.
2. Update IT operations
Revisit your practices to ensure you can effectively operate in work-from-anywhere.
3. Optimize IT infrastructure & operations
Offer additional value to the business by proactively addressing these items.
- Roadmap Tool
Infographic
Workshop: Stabilize Infrastructure & Operations During Work-From-Anywhere
Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
1 Stabilize IT Infrastructure
The Purpose
Strengthen the foundations of IT infrastructure.
Key Benefits Achieved
Improved end-user experience
Stabilized environment
Activities
1.1 Review work-from-anywhere framework and identify capability gaps.
1.2 Review diagnostic results to identify satisfaction gaps.
1.3 Record improvement opportunities for foundational capabilities: collaboration, network, file access, app access.
1.4 Identify deliverables and opportunities to provide value for each.
Outputs
Projects and initiatives to stabilize IT infrastructure
Deliverables and opportunities to provide value for foundational capabilities
2 Update IT Operations and Optimize
The Purpose
Update IT operational practices to support work-from-anywhere more effectively.
Key Benefits Achieved
Improved IT operations
Activities
2.1 Identify IT infrastructure and operational capability gaps.
2.2 Record improvement opportunities for DRP & BCP.
2.3 Record improvement opportunities for endpoint and systems management practices.
2.4 Record improvement opportunities for IT operational practices.
2.5 Explore office space optimization and employee experience monitoring.
Outputs
Projects and initiatives to update IT operations to better support work-from-anywhere
Longer-term strategic initiatives
Deliverables and opportunities to provide value for each capability