- Parent Category Name:
Infra And Operations
- Parent Category Link:
/improve-your-core-processes/infra-and-operations
- byline:
Lifetime is not about "you"
Lifetime is typically an illegal marketing term when it comes to software. Don't be fooled.
- Buy Link or Shortcode:
{j2store}16|cart{/j2store}
- Related Products:
{j2store}16|crosssells{/j2store}
- member rating overall impact (scale of 10):
9.7/10
- member rating average dollars saved:
11,197
- member rating average days saved:
8
- Parent Category Name:
Service Desk
- Parent Category Link:
/service-desk
- byline:
Chatbots that build business value.
The challenge
Build a chatbot that creates value for your business
- Ensure your chatbot meets your business needs.
- Bring scalability to your customer service delivery in a cost-effective manner.
- Measure your chatbot objectives with clear metrics.
- Pre-determine your ticket categories to use during the proof of concept.
Our advice
Insight
- Build your chatbot to create business value. Whether increasing service or resource efficiency, keep value creation in mind when making decisions with your proof of concept.
Impact and results
- When implemented effectively, chatbots can help save costs, generate new revenue, and ultimately increase customer satisfaction for external and internal-facing customers.
The roadmap
Read our concise Executive Brief to find out why you building a chatbot proof of concept is a good idea, review our methodology, and understand the four ways we can support you to successfully complete this project. Besides the small introduction, subscribers and consulting clients within this management domain have access to:
Start here
Form your chatbot strategy.
Build the right metrics to measure the success of your chatbot POC
- Chatbot ROI Calculator (xls)
- Chatbot POC Metrics Tool (xls)
Build the foundation for your chatbot.
Architect the chatbot to maximize business value
- Chatbot Conversation Tree Library
Continue to improve your chatbot.
Now take your chatbot proof of concept to production
- Chatbot POC RACI (doc)
- Chatbot POC Implementation Roadmap (xls)
- Chatbot POC Communication Plan (doc)Chatbot ROI Calculator (xls)