Besides the small introduction, subscribers and consulting clients within this management domain have access to:
Get your desktop and mobile device support teams out of firefighting mode by identifying the real problem.
Improve the day-to-day operations of your desktop and mobile device support teams through role definition, training, and process standardization.
Stop using management tools and techniques from the Windows XP era. Save yourself, and your technicians, from needless pain.
Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Identify how unified endpoint management (UEM) can improve the lives of the end user and of IT.
Cutting through the vendor hype and aligning with business needs.
1.1 Identify benefits you can provide to stakeholders.
1.2 Identify business and IT goals in order to prioritize benefits.
1.3 Identify how to achieve benefits.
1.4 Define goals based on desired benefits.
Executive presentation
Ensure that your teams have a consistent approach to end-user device management.
Developed a standard approach to roles and responsibilities, to training, and to device management processes.
2.1 Align roles to your environment.
2.2 Assign architect-, engineer-, and administrator-level responsibilities.
2.3 Rationalize your responsibility matrix.
2.4 Ensure you have the necessary skills.
2.5 Define Tier 2 processes, including patch deployment, emergency patch deployment, device deployment, app deployment, and app packaging.
List of roles involved in end-user device management
Responsibility matrix for end-user device management
End-user device management training plan
End-user device management standard operating procedure
Workflows and checklists of end-user device management processes
Modernize the toolset used by IT to manage end-user devices.
Saving time and resources for many standard device management processes.
3.1 Define the core image for each device/OS.
3.2 Define app packages.
3.3 Gather action items for improving the support technologies.
3.4 Create a roadmap for improving end-user device management.
3.5 Create a communication plan for improving end-user device management.
Core image outline
Application package outline
End-user device management roadmap
End-user device management communication plan