Any company, large or medium or small, must know where it is headed. Once it knows that, the strategy is the way to get there.
Innovation • IT Governance • IT Management and Policies • IT Strategy • Performance measurement • Stakeholder Relations • Digital Data Ethics
Useful service metrics allow you to:
Which translates back to:
Better customer satisfaction because you measure what matters for customers and the business show accesslevels="guest"}
Besides the small introduction, subscribers and consulting clients within this management domain have access to:
Identify the appropriate metrics based on desired service outcome and stakeholder needs
Present the right metrics in a way your stakeholders find the most exciting and engaging.
Start with a small subset of defined service metrics and validate that they trigger the desired behavior. Refine as needed.
Tymans Group guidance and (online) consulting using both established and forward-looking research and field experience in our management domains.
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