Service Management

The challenge

• We have good, holistic practices, but inconsistent adoption leads to chaotic service delivery and low customer satisfaction.
• You may have designed your IT services with little structure, formalization, or standardization.
• That makes the management of these services more difficult and also leads to low business satisfaction.

Our advice

Insight

• Effective service management practices in your company are a prerequisite to do innovation and drive business value creation.
• Make sure you have your foundations in order: business alignment and sound management practices. Only then build your service management elements and deliver business value.
• Provide consistent leadership and show you are engaged to your practitioners. That allows them to focus on delivering the expected outcome.

Impact and results 

• You will understand all the foundational elements you need to build a successful service management implementation.
• Use our tools to assess your organization's current state. Identify the gaps with where you want to be and create your roadmap.
• Then you have services that focus on delivering business value.

The roadmap

Besides the small introduction, subscribers and consulting clients within this management domain have access to:

Get started

Our concise executive brief shows you why many service management maturity initiatives fail to address foundational and core elements. We'll show you our methodology and the ways we can help you in handling this.

• Create a Service Management Roadmap – Executive Brief (ppt)
• Create a Service Management Roadmap – Phases 1-4 (ppt)

Launch the maturity initiative

• Create a Service Management Roadmap – Phase 1: Launch Project (ppt)
• Service Management Roadmap Project Charter (doc)

Assess your service management practices current state

• Create a Service Management Roadmap – Phase 2: Assess the Current State (ppt)
• Service Management Maturity Assessment Tool (xls)
• Organizational Change Management Capability Assessment Tool (xls)
• Service Management Roadmap Presentation Template (ppt)

Identify your target state

• Create a Service Management Roadmap – Phase 3: Identify the Target State (ppt)
• Build your roadmap Create a Service Management Roadmap – Phase 4: Build the Roadmap (ppt)