Deliver on your company's success by being ahead in reliability and strongly aligned capabilities.
Notice what is missing in this list?
During the first reactions to an event, stick to the facts of what is happening and the symptoms. If the symptoms are bad, attend to people first, no matter the financial losses occurring.
Remember that financial losses are typically insured. Human life is not. Only loss of income and ability to pay is insured! Not the person's life.
The WHY, HOW, WHO and other root cause questions are asked in the aftermath of the incident and after you have stabilized the situation.
In ITIL terms, those are Problem Management and Root Cause Analysis stage questions.
Tymans Group guidance and (online) consulting using both established and forward-looking research and field experience in our management domains.
Get both inputs, all of the Info-tech research (with cashback rebate), and Tymans Group's guidance.
Info-Tech offers a vast knowledge body, workshops, and guided implementations. You can buy Info-Tech memberships here at Tymans Group with cashback, reducing your actual outlay.