ChatGPT Beyond the hype. What can it do for you?

Summary of the deck.

ChatGPT is a generative AI tool developed by OpenAI, a non-profit founded by Silicon Valley titans, including Elon Musk and Sam Altman. It is designed to interact with users in a way that mimics human dialogue. The tool became available via a research release on November 30, 2022, and was an immediate hit – within a week; it attracted more than a million users. Functionally, ChatGPT is designed to answer questions, but it is not the first one. The concept has existed for decades. While it is very powerful, it has also attracted criticism. 

It can be used for a variety of enterprise functions, such as enterprise support, customer interaction, and product development. The deck includes 3 recommendations on how best to incorporate generative AI products into your service catalog.

Further, we look at the next steps, applying a framework, we analyze a capability map for professional services, and review use cases.