The theory is all very well. But you need help today.
TY supports you in whatever IT issue you face. We work with your experts, incident management coordinators, and management to quickly take control of the situation. We obviously build on your custom in-house knowledge. If that knowledge is not immediately available, we'll guide you on how to get it available online (as in, available to those people in your firm who can act on it.) If you need TY to act on it, we can, given the required mandates.
Our way of working is this:
- You call and explain the issue at hand
- We discuss what we need to help you resolve the issue (high level)
- Our access does not require privileged access
- If you need TY to take over the reins, then we will need the required access. (not recommended.)
- If you agree, we connect and integrate into the resolving team.
- If no resolving team exists, we'll build one with you.
- TY analyses the AS-IS
- We build the potentials whys
- We have the teams analyze the possible reasons.
- Once the incident solution or workaround is found, execute it (following internal rules)
- TY follows up until the actual business resolution is reached.