The challenge
- We have holistic practices, but inconsistent adoption leads to chaotic service delivery and low customer satisfaction.
- You may have designed your IT services with little structure, formalization, or standardization.
- That makes the management of these services more difficult and also leads to low business satisfaction.
Our advice
Insight
- Effective service management practices in your company are a prerequisite to doing innovation and driving business value creation.
- Make sure you have your foundations in order: business alignment and sound management practices. Only then build your service management elements and deliver business value.
- Provide consistent leadership and demonstrate your engagement with your practitioners. That allows them to focus on delivering the expected outcome.
Impact and results
- You will understand all the foundational elements you need to build a successful service management implementation.
- Use our tools to assess your organization's current state. Identify the gaps with where you want to be and create your roadmap.
- Then you have services that focus on delivering business value.
The roadmap
Besides the small introduction, subscribers and consulting clients within this management domain have access to:
Get started
Our concise executive brief shows you why many initiatives for service management maturity fail to address foundational and core elements. We'll show you our methodology and the ways we can help you in handling these challenges.
- Create a Service Management Roadmap – Executive Brief (ppt)
- Create a Service Management Roadmap – Phases 1-4 (ppt)
Launch the maturity initiative
- Create a Service Management Roadmap – Phase 1: Launch Project (ppt)
- Service Management Roadmap Project Charter (doc)
Assess your service management practices' current state
- Create a Service Management Roadmap – Phase 2: Assess the Current State (ppt)
- Service Management Maturity Assessment Tool (xls)
- Organizational Change Management Capability Assessment Tool (xls)
- Service Management Roadmap Presentation Template (ppt)
Identify your target state
- Create a Service Management Roadmap – Phase 3: Identify the Target State (ppt)
- Build your roadmap Create a Service Management Roadmap – Phase 4: Build the Roadmap (ppt)