Problem management is all about fixing root causes.
Getting in control is handled within problem management.
In problem management, you get to the real cause of incidents. You deal with the structural issues that underlie outages.
Besides the small introduction, subscribers and consulting clients within this management domain have access to:
Incident management is included in this guide!
Tymans Group guidance and (online) consulting using both established and forward-looking research and field experience in our management domains.
Get both inputs, all of the Info-tech research (with cashback rebate), and Tymans Group's guidance.
Info-Tech offers a vast knowledge body, workshops, and guided implementations. You can buy Info-Tech memberships here at Tymans Group with cashback, reducing your actual outlay.